Payment and Shipping

1. Payment methods

All payments are made to COSTA SELECT TRADING COMPANY SL. This neutral company name is what appears on your bank statement – the word “cannabis” is never shown.

2. Prices and invoices

All prices are in euro (EUR) and include VAT where applicable. Amounts in other currencies are shown for information only. The total amount, including shipping, is shown at checkout before you confirm your order. An invoice is issued for every order and can be requested at any time from customer service.

3. Shipping costs

Before ordering, please make sure that the products you buy may legally be imported into and possessed in your country. We do not ship cannabis seeds or CBD products to destinations where they are prohibited.

4. Discreet packaging and privacy

• Every order is packed in plain, neutral packaging with no logos, brand names or references to the contents.
• Products are sealed in smell-proof (odour-proof) packaging, so nothing can be noticed from the outside.
• The sender shown is a neutral company name.
• Seeds are protected in a sturdy package so that they arrive intact.
• Your data is used only to process and deliver your order and is never sold to third parties.

5. Processing, dispatch and tracking

1. You receive an email confirming that we have received your order.
2. Orders are prepared once the payment is confirmed (card and Bizum payments are confirmed immediately). Orders placed on weekends or public holidays are processed on the next business day.
3. When your parcel leaves our warehouse you receive a shipping confirmation, with a tracking number when available.
4. You can check the status of your order at any time in My account.

Delivery times depend on the destination and the carrier and are estimates. They may be longer during holidays, peak periods or due to customs checks.

6. Delivery problems

• Damaged parcel: if possible, note the damage with the courier and contact us within 14 days with photos.
• Missing or wrong items: contact us within 14 days of delivery with your order number – we will send the missing product or refund you.
• Lost parcel: if tracking shows no progress for 10 business days, contact us and we will open an investigation with the carrier.
• Wrong address or refused parcel: parcels returned to us because of an incorrect address or a refused delivery may be re-sent at the customer’s expense; the return shipping cost may be deducted from any refund.

Contact: support@icestrains.com · +34 643 492 358 (Monday – Friday, 9:30 – 12:30 and 14:30 – 18:30).

7. Free returns and germination guarantee

Returns are free of charge. You can withdraw from your purchase within 14 days of delivery without giving a reason, and we cover the return shipping costs.

1. Email support@icestrains.com with your order number and the products you want to return.
2. We confirm your return and send you the return instructions – the return shipping is paid by us.
3. Pack the products securely in their original, unused condition and hand the parcel to the carrier.
4. As soon as we receive the return, we refund the full amount with the same payment method you used, within 14 days at the latest.

For hygiene and health reasons, sealed products such as CBD oils, cosmetics, edibles, vape cartridges and opened seed packs cannot be returned once opened. Faulty or incorrect products can of course always be returned free of charge.

Germination guarantee: seeds that do not germinate are replaced free of charge if reported within 30 days of delivery with photos.

Full conditions are in our Terms and Conditions (sections 9 and 10).

8. Seller